Privacy Policy

Last updated: 27 September 2025

Deplova (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

1. Who We Are

We are Deplova, a web design and development agency registered in England and Wales (company number 16633010). If you have questions about this Privacy Policy, please contact us via the contact form on our website.

2. What Information We Collect

We may collect and process the following information:

Personal details: name, email address, phone number, company name.
Business information: website URLs, project requirements, branding assets.
Technical data: IP address, browser type, operating system, and usage data when you visit our website.
Payment details: collected securely through our payment provider (we do not store full card details).

3. How We Use Your Information

We use your information to:

Provide and manage our services (website and app development).
Communicate with you regarding projects, support, and updates.
Process invoices and payments.
Improve our website, services, and customer experience.
Comply with legal, regulatory, and tax obligations.

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

Contractual necessity: to deliver services you request.
Consent: when you opt in to newsletters or marketing.
Legal obligations: for record-keeping and tax purposes.
Legitimate interests: to improve services and maintain security.

5. Sharing Your Data

We do not sell your data. We may share your information with trusted third parties such as hosting providers, payment processors, email platforms, professional advisors, and authorities when required by law. All third parties must respect your privacy and keep your data secure.

6. International Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal and accounting requirements, and support any ongoing business relationship.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data (subject to legal limits).
Object to processing based on legitimate interests.
Request restriction of processing.
Request data portability.
Withdraw consent (where consent was the basis for processing).

To exercise your rights, please contact us using the contact form on our website.

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. Cookies

Our website may use cookies and similar technologies to enhance user experience. You can control cookies through your browser settings. See our Cookie Policy for more details.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.